Yogilates - Intermediate Workout
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DVD details
Artist: Jonathon UrlaBrand: Allumination
DVD: Region Code 1
Audio: English (Original Language)
Format: Color, DVD, Full Screen, NTSC
Picture Format: 1.33:1
Running Time: 60 minutes
DVD Release Date: 2007-01-02
Audience Rating: NR (Not Rated)
Studio: Allumination
Product features:
- Jonathan Urla leads you through an 80 minute Level 2 routine.
- Format: Color, DVD, Full Screen, NTSC.
- Region: Region 1 (U.S. and Canada only).
- Not rated.
- Run Time: 80 minutes.
DVD Reviews of Yogilates - Intermediate Workout
DVD Review: Bad DVD
Summary: 1 Stars
I ordered this DVD direct from Jonathan Urla's website in December 2005 as part of a 3 DVD box set which covers levels 1, 2 and 3.
My level 2 DVD did not work properly - voice and picture didn't match and I began to hear a doubling on the sound track as if the player were reading from two different voice recordings at the same time. Then the picture started jumping and skipping until I found myself at the end of the program in no time at all. Needless to say the DVD was useless to me.
I contacted the company and was told there was a problem with the master copy and that I would be sent a new copy when they were remastered.
I waited and waited for that new copy and finally contacted the company again after about 3 months had passed. It seems they had the remastered copies but forgot about their promise to send me a clean copy.
Well, the 'clean copy' finally arrived in March but it too had problems with the sound track and I found it impossible to follow the program due to the sound issues. So I contacted the company again.
I was asked to send back the bad copies they had sent me (they didn't offer to pay for postage) and told that they would try again. But once again the same problem.
I was told this time that they would view the copy they sent me before sending it out and they asked again that I return the bad copy. I returned the bad copy several weeks ago and still haven't received a replacement.
Now I've tried to contact the company by email and phone and suddenly nobody returns my calls or emails.
I don't know what is going on but I feel abandoned. I've not been offered any money for the postage on returning the bad copy, no refund has been issued and I still don't have a working copy of the level 2 DVD.
They program may be a good one but the DVD has a big flaw and the company just doesn't care enough to take care of their customers once they got the money.
I feel mistreated and I will not be doing business with them again.
*****UPDATE*****
Exactly one day after I posted my first review I heard back from Jonathan Urla about my DVD problems.
He offered to refund my money for the DVD I returned. I was disappointed that we couldn't work out a way for me to get a DVD that worked properly in my player but since I had originally received the DVD on December 6th and had been trying for over 4 months to get a working copy I was ready to get my money back.
I received a reply email dated April 27th saying, "Your refund is forthcoming."
It is now July 18th and I'm still awaiting my refund. I sent an inquiry by email about a month ago to ask how my refund was to come to me and when I should expect it but I never heard back.
This may be a wonderful program if you can get it to play properly on your DVD player but I have to say I'm very disappointed in the customer service that I've received from Mr. Urla's company.
***UPDATE***
October 2007 and I never received a working copy or the refund I was promised. I wonder if my bad review was the reason for promising but never sending my refund?
Description of Yogilates - Intermediate Workout
Combining breath, balance and focus, this intermediate level workout follows Yogilates Creator Jonathan Urla and the on-screen class through a Pilates core strengthen sequence fused with complimentary poses from hatha yoga to lengthen and relieve muscles. Includes full Sun Salutation, Warrior 1 and 2, Pigeon, and other classical yoga poses. After the guided relaxation, you'll feel completely relaxed and rejuvenated in mind, body and spirit.Bestsellers in DVD
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